Corporate social responsibility is no longer a novel concept; in fact, customers are more willing than ever to buy products and services of firms that have invested in CSR initiatives. Consumers have now realized that they can be a part of the social change through a positive action. A Nielsen study indicated that 66% of respondents were ready to pay more for products from brands committed to creating positive social impact.
At the heart of a successful business is its relationship with its customers. The key is to build a transparent, open and interactive rapport with your target consumer groups in order to establish lasting relationships.
Ever since Twitter purchased Periscope in March of this year, the online audience has been in awe of the live video streaming mobile application that has made real time video-sharing an interactive experience. With over ten million users across the globe, the potential of Periscope for a brand is astounding.+
Consider this – of the 3 billion active users of the internet across the globe, 1.7 billion people have active social media accounts. Furthermore, the 2012 State of Inbound Marketing report has mentioned that social media has a 100% higher lead-to-close rate than outbound marketing. Beyond doubt, social media is an efficient and effective platform to increase customer engagement and revenue. Yet, there seems to be a conundrum when it comes to social media investment – not everyone is on the same page and top management is no exception to it.
Content marketing, by its very definition, refers to engaging the target customer groups through valuable pieces of content. It is not enough to fill the web pages of your business with random, heavy content; the content that you publish must possess the ability to bring in tangible benefits for the business by communicating a clear and specific message to your target group.
Content is at the heart of every brand. There was a time when most of the content generated by a company was in the form of Ads. And agencies used to launch a campaign and be done with it. With online consumption of content increasing, customers do research and gain significant knowledge about your products, services and also about your competitors much before your sales team reaches them. Thus it has become increasingly important to offer valuable content and gain thought leadership in the minds of your potential customers.